Loosely speaking, to graduate means the above title...to move on, to take the next step in the process of your life. It's graduation at Life University today and the men and women who spent the last 4 years of their lives with countless hours of stress and study (and a bit of fun!) get to go to the next level. The graduation doesn't allow them success or significance, it simply offers them the opportunity to create it for themselves. Walking across the stage doesn't get them anything other than the privilege to serve humanity on a scale that they choose. High-volume, cash, low-volume, insurance, high or low overhead, associateship, independent contract, solo practice, somewhere in the US, somewhere abroad...you get to choose how much, how many, who they are, where, the results you expect, etc...you get to choose!! It's all up to you!
What a phenomenal opportunity!
I'd love to leave the post today with the last written words of B.J. Palmer, DC...they certainly ring true today as a group of new doctors enters our glorious and noble profession, but they also serve as a beautiful reminder to you warriors out there in the trenches who are giving, loving, serving and doing every single day for the betterment of humanity.
“Time always has and always will perpetuate those methods which better serve mankind. Chiropractic is no exception to that rule. My illustrious father placed that trust in my keeping, to keep it pure and unsullied or defamed. I pass it on to you unstained, to protect, as he would have you do. As he passed it on so will I. We admonish you to keep this principle and practice unadulterated and unmixed. Humanity needed then what he gave us. You need now what I give you. Out there in those great open spaces are multitudes seeking what you possess. The burdens are heavy; responsibilities are many; obligations are providential; but the satisfaction of traveling the populated highways and byways, relieving suffering and adding millions of years to millions of lives of millions of suffering people, will bring forth satisfaction and glories with greater blessings than you think. Time is of the essence. May God flow from above-down. His bounteous strengths, courage and understanding to carry on; and may your Innates receive and act on that free flow of Wisdom from above-down; inside-out ... for you have in your possession a Sacred Trust. Guard it well.”
Go forth and serve my fellow Chiropractors...
The world is waiting.
Friday, March 26, 2010
Thursday, March 25, 2010
What Direction Are You Moving?
Wanted to share with you a concept that came up during some great conversation last night. Most people in the world, and I'm certainly guilty of this as well at times, tend to think from these three areas:
Extrapolate that to your practice...are you focusing on the things that are wrong, about what's missing, and what you don't want? Are you thinking about the insurance companies that deny or limit your care? About the patient or staff members that "just aren't getting it!" About the tax bill coming up? About the new health care plan?
If so, these thoughts can be so distracting that it causes you to lose focus on growing your practice. You lose focus on serving people and helping create a better world. Your philosophic and clinical intent becomes diluted and unclear. All of these things lead to an undisciplined environment where the systems that were once running at top notch efficiency begin to get loose and sloppy.
You see the slippery slope right? Instead of focusing your thoughts in that arena, how about this:
There's something special about writing it down, it lends something tangible to the experience of creating what you want.
Now isn't that a better direction to be moving?
- What's wrong?
- What's missing?
- What we don't want.
Extrapolate that to your practice...are you focusing on the things that are wrong, about what's missing, and what you don't want? Are you thinking about the insurance companies that deny or limit your care? About the patient or staff members that "just aren't getting it!" About the tax bill coming up? About the new health care plan?
If so, these thoughts can be so distracting that it causes you to lose focus on growing your practice. You lose focus on serving people and helping create a better world. Your philosophic and clinical intent becomes diluted and unclear. All of these things lead to an undisciplined environment where the systems that were once running at top notch efficiency begin to get loose and sloppy.
You see the slippery slope right? Instead of focusing your thoughts in that arena, how about this:
- What's right?
- What do we have to be grateful for?
- What we want.
There's something special about writing it down, it lends something tangible to the experience of creating what you want.
Now isn't that a better direction to be moving?
Tuesday, March 23, 2010
What To Pay Yourself...
Let me begin by saying I firmly believe when starting up you must pay yourself! The amount of work you are putting in to create a start-up is overwhelming and deserving of compensation.
How much, however, is a tougher question to answer especially in start-up mode...you feel the urge to not take a salary while the business is getting started, but you also have personal expenses that need to be covered...so here's some tidbits on how you can handle the situation:
A couple of things to watch out for is your tax situation and business structure. If you're a sole proprietor, the government considers you and your business a single entity. All profits from the business are taxed, regardless of whether you withdraw them for yourself or they stay in the business.
If you decide to incorporate (which I hope you do!), your business is a separate entity and must pay taxes on the profits it earns, but the salary you pay yourself and employees you may have are considered deductible expenses. In a corporation you can also pay yourself a dividend, but these are taxed twice, something I wouldn't do!
As your business grows, you will most certainly adjust your salary appropriately...a general guideline is to increase your salary along the lines of the percentage growth rate of the business. You'll want to review your compensation strategy every six-months, allowing you to act appropriately as the capital needs and cash-flow of your business changes.
Be smart with your money...don't go too crazy too soon with paying yourself and overly exorbitant salary, but don't be too conservative so that you go into the red with your personal expenses. Be conservative with your pro formas and with hard work and Lasting Purpose behind you, you will easily meet these projections and more!
How much, however, is a tougher question to answer especially in start-up mode...you feel the urge to not take a salary while the business is getting started, but you also have personal expenses that need to be covered...so here's some tidbits on how you can handle the situation:
- Make a list of your expenses. Write down all your monthly, quarterly, semi-annual expenses (car insurance, magazine subscriptions, trash pickup, life insurance, cable, credit cards, student loans, etc). Add a cushion you think is appropriate for entertainment, personal and unforeseen things that may happen. Total these up for the year and divide by 12. This gets you your minimum monthly salary just to squeak by.
- Now take a look at the open market value and comparable companies. What are other Chiropractors of similarly sized companies in the same region paying themselves?
A couple of things to watch out for is your tax situation and business structure. If you're a sole proprietor, the government considers you and your business a single entity. All profits from the business are taxed, regardless of whether you withdraw them for yourself or they stay in the business.
If you decide to incorporate (which I hope you do!), your business is a separate entity and must pay taxes on the profits it earns, but the salary you pay yourself and employees you may have are considered deductible expenses. In a corporation you can also pay yourself a dividend, but these are taxed twice, something I wouldn't do!
As your business grows, you will most certainly adjust your salary appropriately...a general guideline is to increase your salary along the lines of the percentage growth rate of the business. You'll want to review your compensation strategy every six-months, allowing you to act appropriately as the capital needs and cash-flow of your business changes.
Be smart with your money...don't go too crazy too soon with paying yourself and overly exorbitant salary, but don't be too conservative so that you go into the red with your personal expenses. Be conservative with your pro formas and with hard work and Lasting Purpose behind you, you will easily meet these projections and more!
Monday, March 22, 2010
Laws of Branding...Expansion
I recently read The 22 Immutable Laws of Branding by Al Ries...phenomenal book that I highly recommend. One of the laws he makes a case for is the Law of Expansion, noting that the more diluted your brand becomes (the more products or services you have assigned to that brand), the more confused the public gets. Take Chevrolet for example...multiple car lines all the way from the Corvette to the Cobalt. And in the example Ries gives, he offers the evidence that because Chevy has extended its product line from cost-conscious to high-end with multiple variations in between, it has diminished the Chevrolet brand. Over the short run, adding product lines and multiple revenue streams to your business may earn you more money in the next few months or years, but in the long run you risk losing market share and brand dilution in the minds of your potential customers.
Ries provides an interesting example from Levi Strauss. In an effort to establish a wider market, Levi's began producing different cuts like baggy, zippered and wide-leg jeans to the point in which they had 27 different cuts. But their efforts failed them, this dilution of their message caused them to lose 12% of the denim jeans market over a seven year period.
Ries also points out that as consumers, we tend to assign one name to each product, we don't worry about the megabrand (Chevrolet) and all the sub-brands that fall under it (Cobalt, Corvette, Equinox, Malibu...). Further, we don't assign names consistently, we also tend to use the name that best captures the essence of the product. The Cobalt owner will say "I drive a Chevy." The Corvette owner will say, "I drive a 'Vette."
Interesting isn't it?
This begs the question: What is the essence of the brand "Chiropractic?" And what are you doing with your business with that brand? Do you think how Chiropractic is being branded through individual offices throughout the world will set us up for long-term sustainability and increased market share? Would love to hear your thoughts...
Ries provides an interesting example from Levi Strauss. In an effort to establish a wider market, Levi's began producing different cuts like baggy, zippered and wide-leg jeans to the point in which they had 27 different cuts. But their efforts failed them, this dilution of their message caused them to lose 12% of the denim jeans market over a seven year period.
Ries also points out that as consumers, we tend to assign one name to each product, we don't worry about the megabrand (Chevrolet) and all the sub-brands that fall under it (Cobalt, Corvette, Equinox, Malibu...). Further, we don't assign names consistently, we also tend to use the name that best captures the essence of the product. The Cobalt owner will say "I drive a Chevy." The Corvette owner will say, "I drive a 'Vette."
Interesting isn't it?
This begs the question: What is the essence of the brand "Chiropractic?" And what are you doing with your business with that brand? Do you think how Chiropractic is being branded through individual offices throughout the world will set us up for long-term sustainability and increased market share? Would love to hear your thoughts...
Labels:
branding,
chiropractic,
Life University,
PPBM
Friday, March 19, 2010
Think Boards Are Important?
Today and over the course of the weekend, a few thousand of our Chiropractic brothers and sisters will be sweating it out taking their national board exams.
I have seen them put countless hours of study, record levels of stress and extremely hard work into these exams. And it is of critical import that they pass these tests so that they can go forth and serve humanity.
But I sometimes wonder if we put the same amount of effort into our businesses as we do (or did) to passing these exams. Does our business garner the same level of attention, hard work, levels of stress and anxiety that boards do? Should there be a "national board" covering the success of your business?
When you think about failing boards, you realize it costs a significant amount of money and time to do it over...
What does a failed business cost?
I have seen them put countless hours of study, record levels of stress and extremely hard work into these exams. And it is of critical import that they pass these tests so that they can go forth and serve humanity.
But I sometimes wonder if we put the same amount of effort into our businesses as we do (or did) to passing these exams. Does our business garner the same level of attention, hard work, levels of stress and anxiety that boards do? Should there be a "national board" covering the success of your business?
When you think about failing boards, you realize it costs a significant amount of money and time to do it over...
What does a failed business cost?
Thursday, March 18, 2010
The Six Human Needs...
I had the opportunity to be part of a conference call last night in which this topic came up...the six essential human needs. Looking at them, there are four primal needs and two spiritual needs that when placed into a business context, speaks volumes.
If you can structure your systems and operations to meet these basic human needs, it will profoundly affect your bottom line.
The first is certainty. Your patients must have zero doubt about their decision to choose you as their Chiropractor. You must brim with confidence and be crystal clear with your philosophic and clinical intent. YOU must have absolute conviction and certainty about who you are and what services you are providing. People want a doctor to lead them back to health and you have a profound responsibility to be that leader.
The second is variety. Change, as difficult as you may perceive it to be, is critical. Physical, emotional, and spiritual variety adds uniqueness and distinction to you and your practice.
The third is a big part of Life University these days and that is significance. This is what Lasting Purpose is all about; giving, loving, serving and doing out of abundance will create a life for you of success and significance. It's WHY you do what you do. But how do you create significance for your patients? You recognize them and reward them...tell them how much you appreciate them, remind them that Chiropractic is not about getting rid of their pain or discomfort but rather about creating a better world for tomorrow. Significance for your patients is sharing with them the BIG Idea and asking them to actively participate in making that a reality.
The fourth is is love and connection. We need to be able to share similar thoughts, emotions and events with other people. Your patients need to know this...they need to know how much you care for and appreciate them. They need to be connected to you on an emotional level, after all, you are facilitating the enhancement of their health and life.
The fifth is growth, incidentally one of the five signs of life in Chiropractic. We all need continuous growth and development for our lives. Correcting subluxations facilitates that growth for your patient, it assists their ability to be whole and healthy. It allows them to expand their thoughts and actions to
Finally, there is contribution. We need to give. One of the components of LP again. Dr. William Harris often said the hole you give through is the hole you receive through. What makes the difference in your life is the legacy you leave behind. What impact are you having on your community?
You see it all the time with marketing campaigns...corporations focus their advertising and messaging with these six needs in mind. They want to get across to you that the products or services they are selling will meet and enhance one or more of these areas in your life. Next time you watch TV, watch the commercials and check them off when you see these needs being advertised to you.
The great thing about Chiropractic, is that we really can authentically meet these needs for our patients. When you do, your business will get to the next level and you will have created a life of success and significance.
Your success and significance...something the entire world needs.
If you can structure your systems and operations to meet these basic human needs, it will profoundly affect your bottom line.
The first is certainty. Your patients must have zero doubt about their decision to choose you as their Chiropractor. You must brim with confidence and be crystal clear with your philosophic and clinical intent. YOU must have absolute conviction and certainty about who you are and what services you are providing. People want a doctor to lead them back to health and you have a profound responsibility to be that leader.
The second is variety. Change, as difficult as you may perceive it to be, is critical. Physical, emotional, and spiritual variety adds uniqueness and distinction to you and your practice.
The third is a big part of Life University these days and that is significance. This is what Lasting Purpose is all about; giving, loving, serving and doing out of abundance will create a life for you of success and significance. It's WHY you do what you do. But how do you create significance for your patients? You recognize them and reward them...tell them how much you appreciate them, remind them that Chiropractic is not about getting rid of their pain or discomfort but rather about creating a better world for tomorrow. Significance for your patients is sharing with them the BIG Idea and asking them to actively participate in making that a reality.
The fourth is is love and connection. We need to be able to share similar thoughts, emotions and events with other people. Your patients need to know this...they need to know how much you care for and appreciate them. They need to be connected to you on an emotional level, after all, you are facilitating the enhancement of their health and life.
The fifth is growth, incidentally one of the five signs of life in Chiropractic. We all need continuous growth and development for our lives. Correcting subluxations facilitates that growth for your patient, it assists their ability to be whole and healthy. It allows them to expand their thoughts and actions to
Finally, there is contribution. We need to give. One of the components of LP again. Dr. William Harris often said the hole you give through is the hole you receive through. What makes the difference in your life is the legacy you leave behind. What impact are you having on your community?
You see it all the time with marketing campaigns...corporations focus their advertising and messaging with these six needs in mind. They want to get across to you that the products or services they are selling will meet and enhance one or more of these areas in your life. Next time you watch TV, watch the commercials and check them off when you see these needs being advertised to you.
The great thing about Chiropractic, is that we really can authentically meet these needs for our patients. When you do, your business will get to the next level and you will have created a life of success and significance.
Your success and significance...something the entire world needs.
Wednesday, March 17, 2010
In Search of Excellence...Lessons From a Business Classic...
Tom Peter's best-selling book In Search of Excellence is considered one of the most influential business books of all times. It is among the gold standards in business book lore. In it, he mentions eight basic principles that will lead you to the pinnacle of your industry. I'd like to share them with you and have you check in with yourself and your business and ask yourself: Am I providing high levels of excellence in these areas and, if not, what can I do to get there?
- A bias for action: a preference for doing something - anything - rather than sending a question through cycles and cycles of analyses and committee reports. In other words, are you paralyzed by analysis? Are you letting opportunities pass you by hesitating too much. Be decisive. Take action. Don't be foolish or hazardous with your money, but fence sitting on a decision will never get you anything but a sore butt!! You're thinking about doing something with your marketing strategy right now...make the decision either way, take action and move on!
- Staying close to the customer - learning his preferences and catering to them. We're all about this aren't we? In the health-care arena, it's been established that Chiropractors have the highest rankings in customer service. But that's not good enough! Service breeds loyalty which breeds referrals.
- Autonomy and entrepreneurship - breaking the corporation into small companies and encouraging them to think independently and competitively. You may not have a business big enough to have different people, but you certainly have the departments. What are you doing with your staff? How are you inspiring them to serve more? Do your systems run flawlessly? Do you need more training? Does your technical expertise need enhancement? Is your marketing strategy planned at least 12-months in advance? Are your financial operations up to snuff? Collections at least 85% of billing? What metrics are you using to gauge future growth and needs? And as the leader are you orchestrating all of these things into a beautiful symphony or does it sound like Roseanne Barr singing The Star Spangled Banner?
- Productivity through people - creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success. Are you providing incentive packages to your employees based on performance? Do they get rewarded for their hard work in any way? Are you inspiring them consistently? Taking them to seminars? You know you've done a great job inspiring them in Chiropractic when they leave you to go to Chiropractic school...are you at that level with them?
- Hands-on, value driven - insisting that executives keep in touch with the firm's essential business. No brainer, right? Watch those distractions though...anything not aligned with your vision and mission should be discarded.
- Stick to the knitting - remaining with the business the company knows best. See above and remember the Hedgehog Concept? Keep it simple with fanatical adherence to your hedgehog concept.
- Simple form, lean staff - few administrative layers, few people at the upper levels. Not as applicable in the small business arena, but it reminds us to be simple. Get rid of the bureaucracy and the time consuming tasks.
- Simultaneous loose-tight properties - fostering a climate where there is dedication to the central values of the company combined with tolerance for all employees who accept those values. Is everyone on board with you and your vision? Have you completely explained the vision you have as well as your expectations for your employees to help you make that vision a reality? Unclear expectations are one of the major reasons why people leave...they hardly ever leave the company...they leave the manager.
Tuesday, March 16, 2010
Strategic vs. Tactical Marketing...
How do you go about promoting your business? Many of you, I'm sure, rely heavily on word-of-mouth to build your business, believing that the most compliant patients come from your existing tribe. True enough, they do. But what about your start-up process and what about those of you that want to band together to create a bigger pool of consumers aware of the benefits Chiropractic has on their health?
I know how you're marketing now probably: you have a bad month or two attracting the new patients you'd like to see and you decide it's time to put an ad in the paper or do a screening or something that has worked in the past to generate the number of new patients you desire. It's a tactical response...reactive. You see the need and you implement something to fix it...kind of outside-in thinking if you ask me.
Why not implement a strategic marketing framework in your business? A continuously operating 12-month plan devised using several forms of media to build your business? Start with social media: send out a blog regularly, use facebook and twitter, do the things necessary to enhance your SEO strategy. Then make sure you're asking your existing patients for referrals, make sure you are holding a weekly health care class, schedule speaking events at local groups and other businesses at least once a month, hold quarterly events that create buzz in the community. Plan these events 12-months in advance, and ALWAYS 12-months in advance.
Perhaps the worst thing that can happen is that you have too many new patients to keep up with...
That'd be a tough problem to have wouldn't it?
I know how you're marketing now probably: you have a bad month or two attracting the new patients you'd like to see and you decide it's time to put an ad in the paper or do a screening or something that has worked in the past to generate the number of new patients you desire. It's a tactical response...reactive. You see the need and you implement something to fix it...kind of outside-in thinking if you ask me.
Why not implement a strategic marketing framework in your business? A continuously operating 12-month plan devised using several forms of media to build your business? Start with social media: send out a blog regularly, use facebook and twitter, do the things necessary to enhance your SEO strategy. Then make sure you're asking your existing patients for referrals, make sure you are holding a weekly health care class, schedule speaking events at local groups and other businesses at least once a month, hold quarterly events that create buzz in the community. Plan these events 12-months in advance, and ALWAYS 12-months in advance.
Perhaps the worst thing that can happen is that you have too many new patients to keep up with...
That'd be a tough problem to have wouldn't it?
Monday, March 15, 2010
The Four Things an Investor Wanted...
My MBA team got the opportunity to present our business plan to a panel of venture capitalists yesterday...sort of the culmination of our program. One of the tougher panelists kept repeating the four critical things he wanted to see from all entrepreneurs. Mind you, this guy sees 20 business plans per week asking him for money, he is a multi-millionaire (if not billionaire!) and I thought his criteria for potentially giving people large sums of money was interesting.
Passion - he stated he wanted to see that ll of the participants were genuinely passionate about what they were doing. Not hard for us in that category, wouldn't you agree? Some of the most deeply passionate people I know are Chiropractors and their love for what they do is amazing.
Competency - he also wanted a team of people that held core competencies in certain areas. Marketing, finance, sales, customer service, etc. Having a team of people around you that are fundamentally competent in these areas are deeply critical. Do you know how to interpret the financial statements and pro formas of your business plan? The panelists all agreed that the most important financial statement they looked at was the cash flow statement. In other words, the asset most needed to keep your business a going concern. See here for a past blog to help you better understand these.
Trust - he wanted to be able to trust us and see that we trusted each other. That if somebody challenged us with a difficult question, the entire team would have our back if we were a bit perplexed. Patrick Lencioni wrote a great book called The Five Dysfunctions of a Team that I highly recommend for the fledgling entrepreneur. It discusses how to build a great team, with trust being the most important foundation of the enterprise.
Character - he wanted to see high degrees of integrity, commitment and discipline by those running the company.
Reflecting, I thought it was interesting to note that essentially 3 of the 4 key ingredients for this gentleman when giving money were on the softer side of business acumen. Of course, having the core competencies of finance, accounting, statistics, economics, marketing, etc are absolutely critical to the success of the company...but it emphasizes to me that who you are and how you build relationships with stakeholders weighed much more heavily in his mind...
Build a great team...surround yourself with the right people. Hold each other accountable. Work your tails off. Create a great marketing plan. Be transparent with your staff. Do what's right AND do the right thing.
Passion - he stated he wanted to see that ll of the participants were genuinely passionate about what they were doing. Not hard for us in that category, wouldn't you agree? Some of the most deeply passionate people I know are Chiropractors and their love for what they do is amazing.
Competency - he also wanted a team of people that held core competencies in certain areas. Marketing, finance, sales, customer service, etc. Having a team of people around you that are fundamentally competent in these areas are deeply critical. Do you know how to interpret the financial statements and pro formas of your business plan? The panelists all agreed that the most important financial statement they looked at was the cash flow statement. In other words, the asset most needed to keep your business a going concern. See here for a past blog to help you better understand these.
Trust - he wanted to be able to trust us and see that we trusted each other. That if somebody challenged us with a difficult question, the entire team would have our back if we were a bit perplexed. Patrick Lencioni wrote a great book called The Five Dysfunctions of a Team that I highly recommend for the fledgling entrepreneur. It discusses how to build a great team, with trust being the most important foundation of the enterprise.
Character - he wanted to see high degrees of integrity, commitment and discipline by those running the company.
Reflecting, I thought it was interesting to note that essentially 3 of the 4 key ingredients for this gentleman when giving money were on the softer side of business acumen. Of course, having the core competencies of finance, accounting, statistics, economics, marketing, etc are absolutely critical to the success of the company...but it emphasizes to me that who you are and how you build relationships with stakeholders weighed much more heavily in his mind...
Build a great team...surround yourself with the right people. Hold each other accountable. Work your tails off. Create a great marketing plan. Be transparent with your staff. Do what's right AND do the right thing.
Thursday, March 11, 2010
The Miracle of It All...
Last night, my little girl Quin fell asleep as I was singing to her...a thing that happens fairly often, but it was one of those moments that I paused for a bit extra and watched her sleeping, watched the gentleness of her breathing and the beauty of her and reflected back on her birth.
Mary and I had decided after Gabe was born (with the assistance of a lay midwife) that if we really believed in this vitalistic philosophy that Chiropractic is part of, and if we really wanted to live congruently with the concept of "nature needs no help, just no interference" that the next one(s) ought to be done alone. Unassisted. Just us.
And they were which is another story for another time. In fact the labor for Quin was approximately 1.5 hours from start to finish. (Mary, you can correct me if I'm wrong here, I was a bit groggy) It was just extraordinary...words can't begin to describe it.
And recalling these amazing events in my life only confirmed and strengthened my conviction about what we do as Chiropractors...it only enhanced my belief that the intelligence within is the miracle of our lives. It's not just the birth process, or the sperm finding the egg, or differentiation and specialization, or growth and development...the miracle is everything!
And we get to work with that EVERY SINGLE DAY! Name another profession that is involved in working with Innate Intelligence that often...
You get to do it! You are afforded the privilege to do it! And get paid for it! Wow, right?
Today, spend an extra moment with your patients, with your kids, with your loved ones expressing a deep gratitude for the life you have and the career you have been chosen for.
Did you get that?? YOU were chosen for it...maybe that's the miracle of it all.
So lucky.
Mary and I had decided after Gabe was born (with the assistance of a lay midwife) that if we really believed in this vitalistic philosophy that Chiropractic is part of, and if we really wanted to live congruently with the concept of "nature needs no help, just no interference" that the next one(s) ought to be done alone. Unassisted. Just us.
And they were which is another story for another time. In fact the labor for Quin was approximately 1.5 hours from start to finish. (Mary, you can correct me if I'm wrong here, I was a bit groggy) It was just extraordinary...words can't begin to describe it.
And recalling these amazing events in my life only confirmed and strengthened my conviction about what we do as Chiropractors...it only enhanced my belief that the intelligence within is the miracle of our lives. It's not just the birth process, or the sperm finding the egg, or differentiation and specialization, or growth and development...the miracle is everything!
And we get to work with that EVERY SINGLE DAY! Name another profession that is involved in working with Innate Intelligence that often...
You get to do it! You are afforded the privilege to do it! And get paid for it! Wow, right?
Today, spend an extra moment with your patients, with your kids, with your loved ones expressing a deep gratitude for the life you have and the career you have been chosen for.
Did you get that?? YOU were chosen for it...maybe that's the miracle of it all.
So lucky.
Wednesday, March 10, 2010
See, Feel, Change...
How do we create change? Most people think the steps are: analyze, think, change. In other words, we need to take a look at a situation, analyze all the things wrong with it, figure out what components we need to add to enhance it, think about the pros and cons of implementing, whether or not the change we make will benefit us or not, and then after awhile we either get frustrated that it takes too long or we actually make the change. A very analytical way of looking at it.
Analyze, think, change is not the way it really works though. At a presentation I was lucky enough to get to this morning, Dan Heath, who along with his brother Chip wrote Made to Stick and Switch, explained that its not analyze, think, change but rather see, feel, change. He stated that in order to create change we must approach our intended change on an emotional level.
He made the argument that the emotional side of us often overpowers the rationale side of us and that change really isn't that hard to make happen.
So how do we get people to change? How do we get people to better understand the vitalistic point of view regarding their health? Just what Dan and Chip and change guru John Kotter tell us...our patients need to see the amazing benefits of chiropractic care for their lifetime, that it opens up the possibilities of their life and enhances their ability to LIVE. They must feel many things...they need to feel your tender touch, they need to feel a bond to you and your staff, they need to physically feel better, emotionally feel better, and need to feel that their needs are met above and beyond. These two things will lead to a massive change in their lives as well as a monumental shift to your practice.
If you get a chance to see Chip or Dan I highly recommend it...if nothing else, go get the book...and learn how to create the change you need to get to the next level. Just know, that its gonna take time...but well worth it!
Analyze, think, change is not the way it really works though. At a presentation I was lucky enough to get to this morning, Dan Heath, who along with his brother Chip wrote Made to Stick and Switch, explained that its not analyze, think, change but rather see, feel, change. He stated that in order to create change we must approach our intended change on an emotional level.
He made the argument that the emotional side of us often overpowers the rationale side of us and that change really isn't that hard to make happen.
So how do we get people to change? How do we get people to better understand the vitalistic point of view regarding their health? Just what Dan and Chip and change guru John Kotter tell us...our patients need to see the amazing benefits of chiropractic care for their lifetime, that it opens up the possibilities of their life and enhances their ability to LIVE. They must feel many things...they need to feel your tender touch, they need to feel a bond to you and your staff, they need to physically feel better, emotionally feel better, and need to feel that their needs are met above and beyond. These two things will lead to a massive change in their lives as well as a monumental shift to your practice.
If you get a chance to see Chip or Dan I highly recommend it...if nothing else, go get the book...and learn how to create the change you need to get to the next level. Just know, that its gonna take time...but well worth it!
Labels:
Life University,
Made to Stick,
PPBM,
Switch
Tuesday, March 9, 2010
Playing Not to Lose...
I love football. During the season, it's hard to remove me from the couch. I would consider myself a first-string Monday morning quarterback. I like breaking things down, seeing plays develop, watching the X's and O's...I'm fascinated by how complex the game can get and the intricacies of it all.
Here's something that irks me beyond belief though: the prevent defense. You know when your team is up towards the end of the game and they're trying to "preserve the win." Ugh. They're playing not to lose. Never understood it...the defense is giving up huge gains, the opponents are marching down the field into scoring position, and often end up scoring and tying or winning the game. Heartbreak ensues.
The difference is in the attitude of those playing and coaching the game...some coaches are aggressive and play to win, some too conservative and play not to lose.
Which one are you in your community? Are you playing to win? Are you aggressively seeking opportunities to speak at local events, clubs and businesses? Are you getting on the local TV and radio talk shows? Are you branching out in your marketing efforts to establish yourself as the premier health care provider in the area? Are you promoting yourself and your practice using social media and other avenues that build your brand? Are you the name everybody is talking about?
One suggestion...create a Chiropractic group in your area and band together to create an advertising campaign that raises the level of awareness and increases the pool of patients into all of your offices?
Cooperate and team up with like-minded brothers and sisters to win!
It's a game-changer.
Here's something that irks me beyond belief though: the prevent defense. You know when your team is up towards the end of the game and they're trying to "preserve the win." Ugh. They're playing not to lose. Never understood it...the defense is giving up huge gains, the opponents are marching down the field into scoring position, and often end up scoring and tying or winning the game. Heartbreak ensues.
The difference is in the attitude of those playing and coaching the game...some coaches are aggressive and play to win, some too conservative and play not to lose.
Which one are you in your community? Are you playing to win? Are you aggressively seeking opportunities to speak at local events, clubs and businesses? Are you getting on the local TV and radio talk shows? Are you branching out in your marketing efforts to establish yourself as the premier health care provider in the area? Are you promoting yourself and your practice using social media and other avenues that build your brand? Are you the name everybody is talking about?
One suggestion...create a Chiropractic group in your area and band together to create an advertising campaign that raises the level of awareness and increases the pool of patients into all of your offices?
Cooperate and team up with like-minded brothers and sisters to win!
It's a game-changer.
Monday, March 8, 2010
Service at the Next Level...
When was the last time you looked outside your business at service models to learn from? And not just from service industries like ours, but from manufacturing, retail, automobile, etc?
Why do companies like Zappos, Amazon, Lexus and The Ritz-Carlton consistently rank in the top 10 among companies ranked as having the best customer service? What kind of culture have they developed that breeds this kind of success?
Here's some of my thoughts on the key's needed to create a highly successful customer service to be remarkable.
Why do companies like Zappos, Amazon, Lexus and The Ritz-Carlton consistently rank in the top 10 among companies ranked as having the best customer service? What kind of culture have they developed that breeds this kind of success?
Here's some of my thoughts on the key's needed to create a highly successful customer service to be remarkable.
- Be the model. Your business starts from you and is modeled after how you show up. You show up grumpy and distracted, your business suffers...you show up on fire and with Lasting Purpose, your business explodes. High levels of service starts with you...when you give this kind of service to your employees, they will follow with the same level of service to your customers.
- Create the culture. First you must select the right people to provide extraordinary service. Then, you must systematize your its delivery. Like Ritz-Carlton,you need to have meetings with your staff before every shift talking about your customers and anticipating their every need. Ask yourselves, "what can we do in the next few hours that will create lifelong fans committed to this office and to Chiropractic?" Then do it.
- Always follow up. How many times have we told a patient you'd research something for them and failed to follow through? How about calling after their first adjustment...have you stopped doing that? One of the things that distinguishes great service from good is that you always do what you say...and it might be something small, but it makes a huge difference to that person receiving it.
- Deliver above and beyond. A few weeks ago, I ordered a shirt from Zappos after 3:00 pm on a Tuesday afternoon, thinking I would get it a few days later. Not only does Zappos never charge shipping fees, but they made sure I got my shirt the next day. Overnighted it to me...wow! Make your patients say wow! and watch the referrals light up.
- Go to other sources. As mentioned above, learn what other companies are doing and incorporate it into your business. Take your staff to stay at The Ritz and then have a staff meeting centered around the things you learned from it and what things you can incorporate into your business.
Labels:
Life University,
PPBM,
Ritz Carlton,
Zappos
Friday, March 5, 2010
Burn Baby Burn...
I heard Dr. Sharon Gorman once say that "when you're on fire, people are going to show up just to watch you burn..."
I love it!
And it's so true...if you take it half-literally (not a person really being on fire!!), we are mesmerized by a fire. I've spent many nights at our family's lake house in northern Wisconsin sitting at the campfire just entranced by the flames and the smell and the sounds of the crackling wood and the wind whispering through the trees.
Well, it's simple enough right? Set yourself on fire today and exude passion, love and energy. Be outrageous on every level...skip around your office knowing that what you do brings health, joy and happiness to everyone you touch...
I guarantee people will be entranced by it and show up to watch you burn.
Ignite.
I love it!
And it's so true...if you take it half-literally (not a person really being on fire!!), we are mesmerized by a fire. I've spent many nights at our family's lake house in northern Wisconsin sitting at the campfire just entranced by the flames and the smell and the sounds of the crackling wood and the wind whispering through the trees.
Well, it's simple enough right? Set yourself on fire today and exude passion, love and energy. Be outrageous on every level...skip around your office knowing that what you do brings health, joy and happiness to everyone you touch...
I guarantee people will be entranced by it and show up to watch you burn.
Ignite.
Thursday, March 4, 2010
What Do You Have to Complain About?
Really.
Will Bowen, creator of A Complaint Free World, suggests that when we utter a complaint - any complaint at all - we shift the energy of our immediate environment and create a world of negativity for ourselves and the people we are in contact with.
Think about it for a second...we do so much complaining and griping about the most trivial things. Things that really don't matter in the scope of it all..and what's even worse, some of us just can't let them go. We cast blame on others for our misgivings, we point fingers at people and situations that "aren't our fault", failing to objectively look at the person or situation for what it is.
Yup, I'm guilty too...
And I guess the venting needs to happen every once in awhile, it's cathartic to get something off your chest, but failing to take action to resolve the situation always leads to more complaining, future regrets and resents, and more negativity. And man, I just don't want to live that way...don't want to surround myself with that kind of energy.
Bowen will be at Lyceum in April sharing his message of creating a complaint free world...I'd love you to join us to hear it and change some of the ways you do things, or maybe you can find another way to mitigate the complaints and enhance your energy.
Either way, it's time to stop complaining and start being grateful for what you have. Whether its a great practice, an amazing school, a wonderful family, meaningful relationships, or something as trivial as just being alive!!
Now that's something to be thankful for!
Live out loud my friends!!
Will Bowen, creator of A Complaint Free World, suggests that when we utter a complaint - any complaint at all - we shift the energy of our immediate environment and create a world of negativity for ourselves and the people we are in contact with.
Think about it for a second...we do so much complaining and griping about the most trivial things. Things that really don't matter in the scope of it all..and what's even worse, some of us just can't let them go. We cast blame on others for our misgivings, we point fingers at people and situations that "aren't our fault", failing to objectively look at the person or situation for what it is.
Yup, I'm guilty too...
And I guess the venting needs to happen every once in awhile, it's cathartic to get something off your chest, but failing to take action to resolve the situation always leads to more complaining, future regrets and resents, and more negativity. And man, I just don't want to live that way...don't want to surround myself with that kind of energy.
Bowen will be at Lyceum in April sharing his message of creating a complaint free world...I'd love you to join us to hear it and change some of the ways you do things, or maybe you can find another way to mitigate the complaints and enhance your energy.
Either way, it's time to stop complaining and start being grateful for what you have. Whether its a great practice, an amazing school, a wonderful family, meaningful relationships, or something as trivial as just being alive!!
Now that's something to be thankful for!
Live out loud my friends!!
Wednesday, March 3, 2010
Rinsing Your Cottage Cheese...
Jim Collins tells a great story about ultra-disciplined triathlete Dave Scott in his book Good to Great.
"In training, Scott would ride his bike 75 miles, swim 20,000 meters, and run 17 miles - on average, every single day. dave Scott did not have a weight problem! Yet he believed that a low-fat, high-carbohydrate diet would give him an extra edge. So, Dave Scott - a man who burned at least 5,000 calories a day in training - would literally rinse his cottage cheese to get the extra fat off."
Are you that disciplined? Are you doing rituals every morning as you start your day? Before every shift? Saying your affirmations, every single day? Putting your body and mind in a state to live extraordinarily?
Or do you just kind of go through your day letting life happen to you?
Being disciplined like this gets you to a new level, and even though rinsing his cottage cheese was a very small thing in the scope of winning 6 Hawaii Ironman's, it was a culmination of all those small things that he did every day that made him a champion.
Your choice.
"In training, Scott would ride his bike 75 miles, swim 20,000 meters, and run 17 miles - on average, every single day. dave Scott did not have a weight problem! Yet he believed that a low-fat, high-carbohydrate diet would give him an extra edge. So, Dave Scott - a man who burned at least 5,000 calories a day in training - would literally rinse his cottage cheese to get the extra fat off."
Are you that disciplined? Are you doing rituals every morning as you start your day? Before every shift? Saying your affirmations, every single day? Putting your body and mind in a state to live extraordinarily?
Or do you just kind of go through your day letting life happen to you?
Being disciplined like this gets you to a new level, and even though rinsing his cottage cheese was a very small thing in the scope of winning 6 Hawaii Ironman's, it was a culmination of all those small things that he did every day that made him a champion.
Your choice.
Labels:
Good to Great,
Jim Collins,
Life University,
Power Up,
PPBM
Tuesday, March 2, 2010
AGAIN!!
One of my all-time favorite movies, Miracle, tells the story of the 1980 US Olympic hockey team and their stunning upset of the Soviet Union and eventual gold medal win.
One particular scene is extremely powerful for me, because it shows a pivotal moment in the teams effort to come together. After finishing with a tie in an exhibition game against Norway, which should have been an easy win, Coach Herb Brooks found his team unmotivated, undisciplined and downright lazy.
After the game, he made the team skate gassers until they vomited, forcing them to come together as a team and unite for the common goal.
You see, the test that is your life is the pain and struggle you have to endure to grow. The bumps and bruises we gather along the way...the issues and questions that come along, are answered based on our experiences, wisdom and awareness. We may get the answers right or wrong. Getting them wrong is okay, because growth comes from failure, but getting the same question(s) wrong over and over brings regrets and resents that invade your life.
Brooks states in the clip that his team can't be common men, because common men go nowhere, pleading with them to be uncommon.
Uncommon men and women like you live extraordinary lives. You choose to get out of bed every morning with Lasting Purpose. You work tirelessly for the principle. You make it happen despite all the obstacles that say it shouldn't be done. Uncommon men and women like you make a difference in your communities and in the world by the things you say and the actions you take.
Be uncommon today.
One particular scene is extremely powerful for me, because it shows a pivotal moment in the teams effort to come together. After finishing with a tie in an exhibition game against Norway, which should have been an easy win, Coach Herb Brooks found his team unmotivated, undisciplined and downright lazy.
After the game, he made the team skate gassers until they vomited, forcing them to come together as a team and unite for the common goal.
You see, the test that is your life is the pain and struggle you have to endure to grow. The bumps and bruises we gather along the way...the issues and questions that come along, are answered based on our experiences, wisdom and awareness. We may get the answers right or wrong. Getting them wrong is okay, because growth comes from failure, but getting the same question(s) wrong over and over brings regrets and resents that invade your life.
Brooks states in the clip that his team can't be common men, because common men go nowhere, pleading with them to be uncommon.
Uncommon men and women like you live extraordinary lives. You choose to get out of bed every morning with Lasting Purpose. You work tirelessly for the principle. You make it happen despite all the obstacles that say it shouldn't be done. Uncommon men and women like you make a difference in your communities and in the world by the things you say and the actions you take.
Be uncommon today.
Monday, March 1, 2010
Carrying the Torch...
I was having an exchange on facebook yesterday with a Chiropractor I really admire...totally switched on, constantly promoting TIC as it should be, a spirit and energy that is contagious...a practice based on pregnant moms and kids.
She was saying that she had not been feeling well and in fact had slept over 30 hours over the weekend.
When was the last time you gave so much and played full out for the principle? When you played so hard that Innate just shut you down to recover so that you could go out and serve more?
George Bernard Shaw said "This is the true joy in life, being used for a purpose recognized by yourself as a mighty one. Being a force of nature instead of a feverish, selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy. I am of the opinion that my life belongs to the whole community and as I live it is my privilege - my *privilege* to do for it whatever I can. I want to be thoroughly used up when I die, for the harder I work the more I love. I rejoice in life for its own sake. Life is no brief candle to me; it is a sort of splendid torch which I've got a hold of for the moment and I want to make it burn as brightly as possible before handing it on to future generations."
Let me tell you...when you get there, when you use yourself up for the principle, you get to be at a place closer to Innate...and if you listen very carefully, that wee sma' voice deep inside will guide you to greater things.
Thanks Cynthia for all you do, thanks to ALL Chiropractors who are out there giving, loving and serving out of abundance for a better world. Lasting Purpose is that splendid torch you carry for our profession and humanity will benefit from it by being cared for and inspired by you.
Keep on keeping on...
She was saying that she had not been feeling well and in fact had slept over 30 hours over the weekend.
When was the last time you gave so much and played full out for the principle? When you played so hard that Innate just shut you down to recover so that you could go out and serve more?
George Bernard Shaw said "This is the true joy in life, being used for a purpose recognized by yourself as a mighty one. Being a force of nature instead of a feverish, selfish little clod of ailments and grievances complaining that the world will not devote itself to making you happy. I am of the opinion that my life belongs to the whole community and as I live it is my privilege - my *privilege* to do for it whatever I can. I want to be thoroughly used up when I die, for the harder I work the more I love. I rejoice in life for its own sake. Life is no brief candle to me; it is a sort of splendid torch which I've got a hold of for the moment and I want to make it burn as brightly as possible before handing it on to future generations."
Let me tell you...when you get there, when you use yourself up for the principle, you get to be at a place closer to Innate...and if you listen very carefully, that wee sma' voice deep inside will guide you to greater things.
Thanks Cynthia for all you do, thanks to ALL Chiropractors who are out there giving, loving and serving out of abundance for a better world. Lasting Purpose is that splendid torch you carry for our profession and humanity will benefit from it by being cared for and inspired by you.
Keep on keeping on...
Subscribe to:
Posts (Atom)